FAQs | Bluetooth | UL | CE Certified Hoverboard UK | Safe Swegway – PukkaBoard
Menu
Cart 0

FAQs

When buying any product or service, we know you must investigate and get all the ins and outs before considering a purchase. This page is the basic most frequent questions asked. However, if you still have any questions, please don’t hesitate to reach out to us on our 'contact us' page.

DO THE PUKKABOARD CHARGERS CONFORM TO THE BS1363 SAFETY STANDARDS?

YES - Do not buy balance boards from sellers that do not explicitly mention this! These sellers are selling boards with badly designed UK chargers which do not have a fuse and don't conform to our UK BS 1363 safety standards and have caught fire and burned down homes. Also, the Pukkaboards have CE, FCC, ROHS, MSDS & UN38.3 approval. We feel that quality is paramount which is why we have put this as the first point on this FAQ list. Don't always go for the cheapest boards you can find. The money that the factory saved to cut corners on the safety checks will cost you more in the long run.

How do you ride it?

Riding your balance board is simple and easy, just properly plant both feet on the pedals and pivot with your feet. Pivot your toes forward to go forward. Pivot your heel backwards to go reverse.

How fast does it go?

Typical on flat terrain, the Pukkaboards top speed is 8mph. Remember, They go as fast as you let them. Please be safe when riding!

How long do Pukkaboards take to charge?

It takes between 1.5 to 3 hours to fully charge.Please do not charge your balance board for longer than 3 hours (This will enhance battery life).

What surfaces can the Pukkaboards ride on?

The 8" Pukkaboard will be best suited to flat surfaces to get full speed and a nice ride. Flat surfaces include pavement, sidewalks, carpet and very low grass. Clearing sidewalk bumps and door thresholds under 1-2" should be no problem. The 10" Pukkaboard can ride more comfortably on bumpier surfaces like cracked road tarmac, cobbled driveways, most low grass fields, dry dirt. The 10" inflatable tire will feel smoother on rough ground. Always obey local ordinance and laws when riding in public.

How long does the battery last?

We use genuine Samsung battery Cells and not the cheap unbranded kind. The battery has a range of 8-12 miles depending on the speed you are travelling, or 3-5 hours.

Which countries do you ship to?

UK only, sorry to all international friends! Please make sure your address is reachable by couriers and does not need any special requirements before placing an order.

What if there's a problem with the balance board and is there any warranty?

Please contact us as soon as you encounter what could be a manufacturing fault to get some advice on what may be causing the issue. The PukkaBoards come with a 1 year manufacturers warranty. This covers the supply of your battery pack. If the item appears to have been used without care and attention or any of the seals on the bottom are broken, this will affect your warranty as negligence will not be covered.

Is it waterproof?

Our balance boards are IP54 rated which means it can handle dust and splashes of water. We strongly recommend not riding in inclement weather, near puddles, or on wet grass.